Website Privacy Policy

Website: https://wellheeledferndown.co.uk/
Last updated: 18th September 2026

1. About this privacy policy

This privacy policy explains how personal information is collected and used when you visit or interact with the Well Heeled Ferndown website at https://wellheeledferndown.co.uk/.

It applies to information collected through this website only. It does not describe every way in which Well Heeled Ferndown may process personal information through its wider business activities.

For the purposes of UK data protection law, Well Heeled Ferndown is the controller of the personal information collected through this website.

If you have any questions about this policy or how your personal information is handled through the website, please email ben.hayes@wellheeledferndown.co.uk.

2. Information collected through the website

Depending on how you use the website, we may collect:

  • your name, email address, telephone number and any other details you provide through a contact or enquiry form;

  • the contents of messages, enquiries or other communications you send through the website;

  • technical information such as your IP address, browser type, device type, operating system, approximate location, referring website and the pages you visit;

  • information about how you use the website, including pages viewed, links selected and the date and time of visits; and

  • your cookie preferences and consent choices.

Please do not provide sensitive personal information through the website unless it is necessary and specifically requested.

3. How personal information is collected

We may collect personal information:

  • directly from you when you complete a form, send an enquiry or contact us using details shown on the website;

  • automatically through cookies and similar technologies when you browse the website; and

  • through website hosting, security, analytics or form processing services used to operate and protect the website.

4. How and why information is used

We may use information collected through the website to:

  • respond to enquiries and communicate with you;

  • provide information you have requested;

  • take steps at your request before entering into a contract;

  • operate, maintain and improve the website;

  • understand how visitors use the website;

  • remember your cookie preferences;

  • protect the website, its visitors and our systems from spam, fraud, misuse and security threats;

  • diagnose technical problems; and

  • comply with legal and regulatory obligations or establish, exercise or defend legal claims.

5. Lawful bases for processing

Under the UK General Data Protection Regulation, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on:

  • Consent: where you have actively agreed to a particular use, such as the placement of optional analytics or marketing cookies. You may withdraw consent at any time.

  • Contract: where processing is necessary to respond to your request before entering into a contract or to perform a contract with you.

  • Legitimate interests: where it is reasonably necessary to operate, secure and improve the website, respond to enquiries, prevent misuse or understand website performance, provided those interests are not overridden by your rights and interests.

  • Legal obligation: where processing is necessary for us to comply with the law.

Where we ask for personal information, you do not have to provide it. However, we may be unable to respond to your enquiry or provide the requested information without the relevant details.

6. Cookies

This website uses cookies and similar technologies. Cookies are small text files stored on your device when you visit a website.

Some cookies are strictly necessary for the website to function, remain secure or remember your privacy choices. These cookies may be placed without consent where permitted by law.

Optional cookies, which may include analytics, functionality or marketing cookies, will only be used after you have provided consent through the cookie banner. You can accept or reject optional cookies and may change or withdraw your consent at any time using the cookie settings available on the website.

You can also control cookies through your browser settings. Blocking some cookies may affect how the website works. Details of the specific cookies used, their providers, purposes and durations should be available through the website’s cookie banner or cookie settings tool.

7. Analytics

If website analytics are enabled, analytics services may collect information about visits and interactions, such as pages viewed, approximate location, device and browser information, and referral source. This helps us understand website performance and improve the visitor experience.

Where analytics cookies or similar technologies are not strictly necessary, they will only be activated with your consent. You can withdraw that consent through the website’s cookie settings.

8. Sharing personal information

We do not sell personal information collected through the website.

We may share information with trusted service providers where necessary to operate the website or handle enquiries. These may include providers of:

  • website hosting and maintenance;

  • contact forms and email delivery;

  • website security, spam prevention and backups;

  • analytics and cookie consent management; and

  • professional or technical support.

These providers may only use personal information in accordance with our instructions or for purposes permitted by law. We may also disclose information where required by law, to a court or regulator, or where necessary to protect legal rights, safety or security.

9. International transfers

Some website service providers may process personal information outside the United Kingdom. Where this happens, we will take reasonable steps to ensure that an appropriate safeguard recognised under UK data protection law is in place. This may include an adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another lawful transfer mechanism.

You may contact us for more information about the safeguards relevant to your personal information.

10. How long information is kept

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining security and meeting legal, accounting or reporting requirements.

Retention periods vary according to the type of information, the reason it is held and any relevant legal obligations. When personal information is no longer required, it will be deleted, anonymised or securely disposed of.

11. Security

We use reasonable technical and organisational measures to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or access. However, no method of transmitting information over the internet or storing it electronically is completely secure, and absolute security cannot be guaranteed.

12. Links and third party content

The website may contain links to third party websites or embedded content, such as maps, videos or social media features. These third parties may collect information about you and may use their own cookies or similar technologies.

Third party websites and services operate under their own privacy policies. We are not responsible for their content, security or privacy practices, and you should review the relevant privacy information before providing personal information or enabling third party content.

13. Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

  • ask for access to the personal information held about you;

  • ask for inaccurate or incomplete information to be corrected;

  • ask for personal information to be deleted;

  • ask for processing to be restricted;

  • object to processing based on legitimate interests or to direct marketing;

  • receive certain information in a portable format and ask for it to be transferred to another organisation;

  • withdraw consent at any time where processing relies on consent; and

  • ask for human intervention where a decision with legal or similarly significant effects is made solely by automated means.

These rights are not absolute and may not apply in every situation. To exercise a right, email ben.hayes@wellheeledferndown.co.uk. We may need to verify your identity before dealing with your request. There is normally no fee, and we will usually respond within one month, subject to any lawful extension.

14. Complaints

If you have concerns about how your personal information has been handled, please contact us first at ben.hayes@wellheeledferndown.co.uk so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

15. Children’s privacy

This website is not intended to collect personal information from children. If you believe that a child has provided personal information through the website without appropriate authorisation, please contact us so that the information can be reviewed and, where appropriate, deleted.

16. Changes to this policy

This policy may be updated from time to time to reflect changes to the website, its services or legal requirements. The latest version will be published on this page with an updated revision date.

17. Contact

For questions, requests or concerns relating to this website privacy policy, contact:

Email: ben.hayes@wellheeledferndown.co.uk